Esimuni only processes the data needed to deliver eSIMs, protect transactions and support customers transparently.
This policy applies when customers visit the website, place orders, make payments, manage their eSIMs or contact support. The entity responsible for the data described in this policy is MOBI MEDIA CO., LTD, which operates the esimuni brand.
If you do not agree to the processing necessary to provide the service, you should not continue to place orders or use the website.
Full name (if provided), email address, account credentials and anything you send to the support team.
Orders, eSIM plans, amounts, payment method, payment status and reconciliation codes. esimuni does not store full card details — transactions are processed by the payment gateway.
Device type, operating system, browser, IP address, access logs and the data needed to detect errors or fraud.
Issuance, installation, activation and expiry status, plus usage levels provided by our partners when needed to operate or support the eSIM.
Only authorised staff in customer care, engineering, finance and legal teams may access data, and only as required by their duties.
esimuni may share the minimum data necessary with eSIM issuing partners, payment processors, hosting, email, analytics, anti-fraud and customer support providers. These partners must process the data for the purpose of providing the service and under matching security obligations.
Data may also be provided to competent government authorities upon lawful request, or to protect the rights, property and safety of esimuni, its customers or related parties.
Data is kept for as long as necessary to complete orders, provide support, resolve disputes, prevent fraud and meet accounting, tax or legal obligations. Exact periods vary by data type and transaction status.
Once there is no longer a lawful basis for retention, esimuni will delete, anonymise or restrict access to the data through an appropriate process. Deletion requests may not be carried out immediately for information that must be kept under a legal obligation or to resolve an ongoing dispute.
esimuni applies appropriate technical and organisational measures to prevent unauthorised access, loss, alteration or disclosure of data. That said, no method of transmission or online storage is completely secure.
Customers must keep their email, OTP codes, order management links and eSIM QR codes confidential and not share them with unauthorised people. If you notice unusual access, create a support ticket immediately.
The website may use cookies or similar technologies to maintain sessions, remember preferences, measure performance and protect transactions. Necessary cookies keep the website running; analytics or marketing cookies, if used, are managed according to the appropriate consent choices.
Within the limits of applicable law, customers may request to be informed about, access, correct, restrict the processing of, or delete their data; withdraw consent; object to marketing; and lodge complaints relating to personal data.
esimuni may verify identity and order information before processing a request, to avoid disclosing data to unauthorised people.
Personal data requests are received via support@esimuni.com or the ticket system. esimuni may update this policy to reflect changes in the service or the law; the update date is shown at the top of the page.
SUBMIT A DATA REQUEST →