Delivery
policy

At esimuni.com, we commit to providing 100% digital eSIMs covering many countries and territories such as Japan, South Korea, China, Taiwan, Thailand, Singapore, the United States, Australia and more, to meet your Internet needs before and during every trip.

After you complete payment, all eSIMs are delivered online to the email address you provided:

Your email will include:

• A QR code to install the eSIM quickly
• Step-by-step installation/ activation instructions

These are the essentials for installing an eSIM on an international-version (carrier-unlocked) phone that supports eSIM.

Usually: you will receive the email right after payment is completed.

In some cases at the latest: within 10 minutes (due to processing or email service delays).

To receive your eSIM successfully, please:

• Provide an accurate, valid email address when ordering.
• Check whether your device supports eSIM before purchasing.

You can find device compatibility guidance on the website, or contact the support team for advice via the hotline at 0342971568.

If you have not received your eSIM within 10 minutes of payment, please contact:

Contact support:

Hotline: 0342971568

Email: support@esimuni.com

When contacting us, please provide:

• Your full name
• Your order number
• A description of the problem
• Screenshots (if any)

The esimuni.com team will assist you as soon as possible.

• The eSIM is a 100% digital product; there is no physical delivery.
• You can install the eSIM 3–4 days before departure to test your device and make sure everything works.
• Installing early does not consume any of your data allowance.
• The usage period only starts when the eSIM connects to a network in the registered country/territory.

For support, answers to your questions or refund requests, please contact esimuni.com

Contact support:

Hotline: 0342971568

Email: support@esimuni.com