Rights and obligations
of the parties

Last updated: October 19, 2026

Rights and obligations of the e-commerce platform operator

a) Issue, publish and implement the conditions of operation and the conditions of transaction;
b) Establish and publish service standards and procedures for participating in activities on the platform;
c) Charge service fees in accordance with the published pricing policy;
d) Provide full or summarized information about applicable promotions to buyers before ordering;
e) Ensure the platform operates safely and stably;
f) Define the cases in which seller or buyer accounts may be suspended, terminated or restricted;
g) Apply necessary measures to protect information related to users' business secrets and consumers' personal data;
h) Receive and resolve requests, feedback and complaints from users;
i) Monitor and prevent unlawful conduct; cooperate with and provide information and data to competent state authorities upon request.

a) Entitled to register, maintain, suspend or terminate the sale of goods and provision of services; to decide the goods, services, selling prices and promotional policies in accordance with the law and agreements with the platform operator;
b) Entitled to use the platform's technical infrastructure and support tools; to access data directly related to business operations; to be paid in full and on time, and to have requests, feedback and complaints resolved on the principle of openness and transparency;
c) Provide accurate and complete information; ensure the quality of goods and services; fully perform delivery, warranty, return and refund obligations; not exploit the platform to trade in prohibited goods and services, counterfeit goods, goods infringing intellectual property rights, or to commit other unlawful acts;
d) Fulfill financial obligations to the State; protect buyer data and consumer information; cooperate with the platform operator and competent state authorities in handling violations of law.

a) Entitled to consumer protection and to complete, accurate information about goods, services and the seller;
b) Entitled to choose goods, services, payment and delivery methods; to have personal data protected; and to have feedback, requests and complaints resolved in accordance with the regulations;
c) Provide necessary and accurate information; pay in full and on time;
d) Comply with the law and with the platform's conditions of operation and transaction; not exploit the platform to commit unlawful acts.

SERVICE PROVIDERMOBI MEDIA CO., LTDTax code: 01096047799-TT4 Van Phu Urban Area, Kien Hung Ward, Hanoi, Vietnamsupport@esimuni.com