Return & refund
policy

Esimuni.com commits to supporting returns or refunds when customers experience problems caused by technical errors on the company's side. Cases eligible for review must fully meet the conditions and follow the policy below.

Esimuni.com refunds customers in the following cases:

• Cannot be activated after troubleshooting: a refund can be requested within 30 days of purchase if the eSIM cannot be activated even though full troubleshooting support was provided.
• Provider-side errors: if the eSIM was activated but a problem occurs that cannot be quickly fixed, and the fault lies with esimuni.com or the carrier, the customer may be refunded for the unused data.
• Cooperation in resolving issues: customers need to actively work with the esimuni.com support team to resolve the issue quickly, in order to remain eligible for a refund.
• Data validity period: each eSIM plan has its own validity period. Remaining data is not refunded once the plan expires.

Cases not eligible for a refund at Esimuni.com

Esimuni.com refuses refunds in the following cases:

• The customer deleted the eSIM and wants to reinstall it.
• The device does not support eSIM or the phone is carrier-locked.
• The eSIM has expired (the expiry date is stated in the confirmation email).
• Force majeure at the destination country (natural disasters, war, epidemics, policy changes, etc.).
• Unstable network infrastructure in the destination country.
• The customer did not contact the esimuni.com support team when the problem occurred.
• Fraud or terms violations: including misuse, unauthorized ordering or signs of fraudulent activity.

To receive a refund, please follow these steps:

Step 1: Contact the support team via the hotline 0342971568 or email at support@esimuni.com.

Step 2: Provide the relevant information, including:

• Screenshots of the device settings.
• A detailed description of the problem.
• Proof of any incorrectly charged amounts (if applicable).

Step 3: Your request will be reviewed and processed within 7 business days. If approved, the refund will be made by bank transfer or credit, as agreed.

The period in which esimuni.com accepts and processes customer complaints: 30 days from the date of purchase.

In all cases, customers are asked to follow this policy so that support can be provided quickly and effectively.

Contact support:

Hotline: 0342971568

Email: support@esimuni.com