Service termination
& refunds

Completed transactions cannot be cancelled, except in special cases under the company's refund policy. Cancellation requests must be sent within 24 hours of payment and before the eSIM is activated.

Applies to cases of technical errors from eSIMtravels or the carrier that cannot be fixed. The refund amount depends on the unused portion of data and the specific conditions set out in the Return & Refund Policy.

Before paying for an order, please make sure you understand the following:

• Check your order details carefully before paying to avoid mistakes.
• Make sure your device supports eSIM and is compatible with the plan you selected.
• Any charges arising from banks or payment gateways are the customer's responsibility.

If you have trouble during payment, contact us right away for assistance:

Contact support:

Hotline: 0342971568

Email: support@esimuni.com